The governing principles for platform access and professional maritime operations.
Effective date: March 22, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User"), the organization on whose behalf you access the platform ("Organization" or "Customer"), and SeaPillar, a Keyton solution ("SeaPillar", "we", "us", or "our"). These Terms govern your access to and use of the SeaPillar digital parcel custody platform, including all associated websites, applications, APIs, and services (collectively, the "Platform" or "Service").
By creating an account, accessing the Platform, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (available at seapillar.com/privacy), and any additional terms or policies referenced herein. If you are entering into these Terms on behalf of an Organization, you represent and warrant that you have the legal authority to bind that Organization to these Terms. If you do not have such authority, or if you do not agree with any provision of these Terms, you must not access or use the Platform.
These Terms take effect on the date you first access or use the Platform and remain in effect until terminated in accordance with Section 14. We reserve the right to modify these Terms at any time, subject to the notice provisions described in Section 19.
The following definitions apply throughout these Terms unless the context requires otherwise:
The Platform is designed and intended exclusively for use by professional maritime organizations and their authorized representatives in the course of legitimate business operations. By accessing the Platform, you represent and warrant that:
We reserve the right to refuse service, terminate accounts, or restrict access to the Platform at our sole discretion if we determine that eligibility requirements are not met or have been misrepresented.
To access the Platform, your Organization must register an account and provide accurate, complete, and current registration information. You agree to maintain and promptly update this information to keep it accurate and current throughout the term of your subscription. Providing false, inaccurate, or misleading registration information constitutes a breach of these Terms.
You are responsible for maintaining the confidentiality and security of your login credentials (email address and password) and for all activities that occur under your account, whether authorized or unauthorized. You must not share your credentials with any other person or allow any other person to access the Platform using your account. You agree to notify SeaPillar immediately at inbox@seapillar.com upon becoming aware of any unauthorized use of your account, any breach of security, or any loss, theft, or compromise of your credentials.
Organization administrators bear additional responsibilities for the management and security of their team's access. Administrators are responsible for: creating and managing user accounts within their Organization; assigning appropriate roles and permissions using the Platform's role-based access control system; promptly deactivating accounts of team members who are no longer authorized to access the Platform (for example, upon termination of employment); and ensuring that all Users within their Organization comply with these Terms. SeaPillar is not liable for any loss or damage arising from your failure to safeguard your account credentials or from an administrator's failure to manage user access appropriately.
SeaPillar provides a cloud-based digital parcel custody platform designed for the maritime logistics industry. The Service includes the following core capabilities:
SeaPillar continuously develops and improves the Platform. We may add, modify, or discontinue features from time to time, provided that we will not materially diminish the core functionality described above without providing reasonable advance notice to affected Organizations.
You agree to use the Platform only for its intended purpose: managing legitimate maritime logistics operations. You must not use the Platform in any manner that violates applicable law or these Terms. Without limiting the foregoing, you agree not to:
We reserve the right to investigate suspected violations of these acceptable use provisions and to take appropriate action, including suspending or terminating access, removing Content, reporting illegal activity to law enforcement, and pursuing available legal remedies.
Your Organization retains all right, title, and ownership interest in and to all Customer Data. These Terms do not grant SeaPillar any ownership rights in your Customer Data. By using the Platform, your Organization grants SeaPillar a limited, non-exclusive, worldwide, royalty-free license to host, store, process, display, and transmit Customer Data solely as necessary to provide, maintain, and improve the Service in accordance with these Terms and our Privacy Policy.
We will not access, use, disclose, mine, sell, or share your Customer Data for any purpose other than providing and improving the Service, except as required by applicable law or as described in our Privacy Policy. We do not use Customer Data to train machine learning models, develop competing products, or create derivative works. Aggregated, anonymized, and de-identified data that cannot reasonably be used to identify your Organization or any individual may be used for product improvement, benchmarking, and statistical analysis.
Upon written request, we will provide your Organization with an export of its Customer Data in a structured, commonly used, and machine-readable format (such as JSON or CSV). Data portability requests are processed within thirty (30) days. Upon termination of your subscription, we will retain your Customer Data for the export period described in Section 14, after which it will be securely deleted in accordance with our data retention policies.
You represent and warrant that you have all necessary rights, consents, and permissions to provide Customer Data to the Platform, and that the provision and processing of such data in accordance with these Terms does not infringe any third party's rights.
The Platform, including all source code, object code, algorithms, software, user interfaces, designs, graphics, logos, trademarks, service marks, trade names, documentation, and all other elements of the Service (collectively, "SeaPillar IP"), is the exclusive property of SeaPillar and Keyton or their respective licensors. SeaPillar IP is protected by copyright, trademark, patent, trade secret, and other intellectual property laws of Denmark, the European Union, and international treaties.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform during the term of your subscription solely for your Organization's internal business purposes. This license does not include the right to: modify, adapt, or create derivative works of the Platform; copy or distribute any part of the Platform; access the Platform for competitive analysis or to build a competing product; or use SeaPillar's trademarks, logos, or trade names without prior written consent.
If you or any User provides feedback, suggestions, ideas, enhancement requests, or recommendations regarding the Platform ("Feedback"), you grant SeaPillar a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, non-exclusive license to use, reproduce, modify, distribute, and otherwise exploit such Feedback for any purpose without restriction, attribution, or compensation. You acknowledge that Feedback is provided voluntarily and that SeaPillar is under no obligation to implement any Feedback. No Feedback creates any confidentiality obligation for SeaPillar.
Access to the Platform requires an active subscription. Subscription plans, pricing, included features, and usage limits are described on our pricing page and/or in the order form or subscription agreement executed by your Organization. By subscribing, you agree to pay the fees associated with your selected plan.
Subscriptions are billed in advance on either a monthly or annual basis, as selected at the time of purchase. All fees are quoted in the currency specified in your subscription agreement and are exclusive of applicable taxes (including VAT, sales tax, and withholding tax), which will be added to your invoice as required by law. You are responsible for all applicable taxes associated with your subscription.
We may adjust pricing for subscription plans with at least thirty (30) days' written notice prior to the start of your next billing cycle. For annual subscriptions, price changes take effect at the next renewal date. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect, and the change will not apply to your current billing period.
If payment fails or is past due, we will notify you and provide a grace period of fourteen (14) days to resolve the payment issue. If fees remain unpaid after the grace period, we reserve the right to suspend access to the Platform until payment is received. Suspension does not relieve your obligation to pay outstanding fees. If fees remain unpaid for more than sixty (60) days, we may terminate your subscription in accordance with Section 14.
Refund requests for annual subscriptions are considered on a case-by-case basis within the first thirty (30) days of the subscription term. Monthly subscriptions are non-refundable. To request a refund, contact us at inbox@seapillar.com.
SeaPillar targets a monthly uptime of 99.9% for the Platform, measured as the percentage of time the Platform is available and operational during each calendar month, excluding planned maintenance windows. Uptime is measured at the application level via our health monitoring endpoint.
Scheduled maintenance will be performed during low-traffic periods (typically between 02:00 and 06:00 UTC on weekdays) and will be communicated at least forty-eight (48) hours in advance via email and/or in-app notification. Emergency maintenance required to address critical security vulnerabilities or system stability issues may be performed without advance notice, but we will notify affected Organizations as soon as practicable.
The following events are excluded from uptime calculations: scheduled maintenance; downtime caused by factors outside our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, internet backbone failures, third-party service outages not caused by SeaPillar, and acts of God (collectively, "Force Majeure Events"); downtime caused by the Customer's equipment, software, or network connections; and downtime resulting from the Customer's misuse of the Platform or violation of these Terms. Enterprise customers may negotiate custom SLA terms with specific service credits for downtime exceeding agreed thresholds. Contact us for details.
SeaPillar provides technical support through the following channels: email support at inbox@seapillar.com, in-app support via the Platform's built-in help and feedback features, and phone support at +45 78 70 78 75 during business hours (Monday through Friday, 09:00 to 17:00 CET, excluding Danish public holidays).
We aim to acknowledge all support requests within one (1) business day and to provide a substantive response or resolution within the following target timeframes based on severity: Critical issues (Platform unavailable or data integrity at risk) within four (4) hours during business hours; High severity issues (major feature unavailable, workaround exists) within one (1) business day; Medium severity issues (minor feature issue, cosmetic defects) within three (3) business days; and Low severity issues (general questions, feature requests) within five (5) business days.
These response times are targets, not guarantees, and may vary based on issue complexity and support volume. Enterprise customers may negotiate dedicated support arrangements with guaranteed response times, dedicated account management, and priority escalation paths. If you are not satisfied with the resolution of a support request, you may escalate the matter by emailing inbox@seapillar.com with "ESCALATION" in the subject line.
To the maximum extent permitted by applicable law, in no event shall SeaPillar, Keyton, or their respective directors, officers, employees, agents, affiliates, or licensors be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, loss of revenue, loss of data, loss of business opportunities, loss of goodwill, loss of cargo, operational delays, business interruption, or cost of procurement of substitute services, however caused and under any theory of liability (whether in contract, tort, negligence, strict liability, or otherwise), even if SeaPillar has been advised of the possibility of such damages.
SeaPillar's total aggregate liability to your Organization for all claims arising out of or relating to these Terms or your use of the Platform shall not exceed the total fees actually paid by your Organization to SeaPillar during the twelve (12) month period immediately preceding the event giving rise to the claim. If your Organization has not paid any fees, SeaPillar's maximum aggregate liability shall not exceed one hundred euros (EUR 100).
The foregoing limitations of liability shall not apply to: (a) either party's liability for death or personal injury caused by its negligence; (b) either party's liability for fraud or fraudulent misrepresentation; (c) SeaPillar's liability for willful misconduct or gross negligence; (d) any liability that cannot be excluded or limited under applicable law, including mandatory provisions of Danish or EU consumer protection law (to the extent applicable); or (e) your Organization's obligation to pay fees owed under these Terms.
The Platform is provided on an "as is" and "as available" basis. While we strive to ensure the accuracy and reliability of the Platform, SeaPillar does not warrant that the Platform will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected within a specific timeframe. SeaPillar expressly disclaims all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law.
Customer Indemnification. Your Organization agrees to indemnify, defend, and hold harmless SeaPillar, Keyton, and their respective directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Organization's or any User's use of the Platform in violation of these Terms; (b) Customer Data or Content that infringes or misappropriates any third party's intellectual property rights or violates any applicable law; (c) your Organization's or any User's violation of applicable law; or (d) any dispute between your Organization and a third party relating to the use of the Platform.
SeaPillar Indemnification. SeaPillar agrees to indemnify, defend, and hold harmless your Organization and its directors, officers, and employees from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of any third-party claim that the Platform, as provided by SeaPillar and used in accordance with these Terms, infringes or misappropriates any third party's intellectual property rights in Denmark or the European Union. SeaPillar's obligations under this section shall not apply if the claim arises from: (i) modification of the Platform by anyone other than SeaPillar; (ii) use of the Platform in combination with third-party software, hardware, or services not provided or approved by SeaPillar; or (iii) use of the Platform in a manner not authorized by these Terms or the applicable documentation.
The indemnifying party's obligations are conditioned on the indemnified party: (a) promptly notifying the indemnifying party in writing of the claim; (b) granting the indemnifying party sole control of the defense and settlement of the claim (provided that no settlement shall impose any liability or obligation on the indemnified party without its prior written consent); and (c) providing reasonable cooperation and assistance to the indemnifying party, at the indemnifying party's expense.
Either party may terminate these Terms for any reason by providing at least thirty (30) days' written notice to the other party. For monthly subscriptions, termination takes effect at the end of the current billing period following the notice period. For annual subscriptions, termination takes effect at the end of the current annual term, and no partial refunds will be issued for the remaining portion of the term unless otherwise agreed in writing.
Either party may terminate these Terms immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice specifying the breach (the "Cure Period"). Notwithstanding the foregoing, SeaPillar may suspend access to the Platform immediately, without a cure period, if: (a) there is an imminent threat to the security or integrity of the Platform or other users' data; (b) the Customer engages in illegal activity through the Platform; or (c) continued access would expose SeaPillar to legal liability.
Upon termination or expiration of these Terms: (a) all rights and licenses granted to you under these Terms will immediately cease; (b) you must promptly cease all use of the Platform; (c) SeaPillar will provide a data export period of thirty (30) days following the effective date of termination, during which your Organization may request an export of its Customer Data in a standard format (JSON or CSV); and (d) after the data export period, Customer Data will be securely deleted in accordance with our Privacy Policy and data retention schedule, except where retention is required by applicable law or for the resolution of pending disputes. Audit logs may be retained beyond the export period as required by maritime compliance regulations. Sections that by their nature should survive termination (including Sections 7, 8, 12, 13, and 17) shall survive termination of these Terms.
SeaPillar processes personal data in connection with the Service as described in our Privacy Policy, available at seapillar.com/privacy. The Privacy Policy is incorporated into these Terms by reference. By using the Platform, you acknowledge that you have read and understood the Privacy Policy.
Where your Organization acts as a data controller and SeaPillar processes personal data on your Organization's behalf as a data processor (for example, processing personal data of your Organization's employees or third parties that you enter into the Platform), we will process such data in accordance with the GDPR and your Organization's documented instructions. Enterprise customers may request a formal Data Processing Agreement (DPA) compliant with Article 28 of the GDPR. To request a DPA, contact us at inbox@seapillar.com.
Both parties agree to comply with all applicable data protection laws, including the GDPR and the Danish Data Protection Act (Databeskyttelsesloven), in connection with the performance of these Terms. Each party shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks presented by the processing.
The Platform and related technology may be subject to export control laws and regulations, including but not limited to European Union export regulations, Danish national export controls, and other applicable trade restriction regimes. You agree that you will not, directly or indirectly, export, re-export, or transfer the Platform or any technical data or information obtained through the Platform to any country, entity, or person in violation of applicable export control laws.
You represent and warrant that: (a) you are not located in, nor a national or resident of, any country subject to comprehensive trade sanctions by the European Union, United Nations, or other applicable authority; (b) you are not identified on any applicable denied-party, blocked-persons, or restricted-entity list; and (c) you will not use the Platform for any purpose prohibited by applicable export control laws, including the development, production, or proliferation of weapons of mass destruction.
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Denmark, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, the parties agree to first attempt to resolve the matter through good faith negotiations for a period of thirty (30) days following written notice from one party to the other specifying the nature of the dispute.
If the dispute is not resolved through negotiation within the thirty-day period, either party may submit the dispute to mediation administered by a mutually agreed mediator in Copenhagen, Denmark. The mediation shall be conducted in English. The costs of the mediator shall be shared equally between the parties, with each party bearing its own costs and legal fees.
If mediation does not result in a resolution within sixty (60) days of the mediator's appointment, either party may submit the dispute to final and binding arbitration administered by the Danish Institute of Arbitration (Voldgiftsinstituttet) in accordance with its Rules of Arbitration. The arbitration shall be conducted in Copenhagen, Denmark, in the English language, by a single arbitrator appointed in accordance with the said rules. The arbitral award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm pending the outcome of arbitration. Nothing in this section shall prevent either party from seeking emergency or interim measures from any court of competent jurisdiction.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitral tribunal, such provision shall be severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. The parties agree to negotiate in good faith a replacement provision that is valid, legal, and enforceable and that most closely approximates the original intent and economic effect of the severed provision. If the parties cannot agree on a replacement provision within thirty (30) days, the matter may be referred to a court of competent jurisdiction to determine an appropriate substitute provision.
These Terms, together with the Privacy Policy, any applicable subscription agreement or order form, and any Data Processing Agreement executed between the parties, constitute the entire agreement between you and SeaPillar with respect to the subject matter hereof and supersede all prior or contemporaneous understandings, representations, negotiations, discussions, and agreements, whether oral or written, relating to such subject matter.
No amendment, modification, or waiver of any provision of these Terms shall be effective unless it is in writing and signed or otherwise acknowledged by both parties. Any failure by SeaPillar to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only in the specific instance and for the specific purpose for which it is given. We may update these Terms from time to time by posting the revised version on the Platform and providing at least thirty (30) days' notice of material changes. Your continued use of the Platform after the effective date of the updated Terms constitutes acceptance of the changes.
For questions about these Terms, legal notices, contractual inquiries, or enterprise agreements, please contact us:
Legal notices sent to SeaPillar must be directed to inbox@seapillar.com and clearly marked "Legal Notice" in the subject line. Notices are deemed received on the business day following transmission if sent by email, or upon actual receipt if sent by registered mail.
